Rules & Regulations

If our staff is booking a trial for you and is making your registration, in that case,make sure you have to submit complete information for the free trial classes.

If you missed your class from our side (i-e Tutor absence or any other technical fault), we are responsible to arrange a makeup class at your convenience.

Please make sure that we pay our tutors per class and NOT on monthly basis, therefore:

If we cannot find you online at your class time for 15 Min and your tutor waited for you, your class will be charged and we will not be able to provide you a makeup class.

 For one to one class:

If you are unable to take any of your scheduled class, please inform support at least 24 hrs in advance because if you DO NOT inform us in advance and the tutor was present to take your class, we have to pay the tutor and therefore your class will be charged and we will not be able to provide you a make up class.

If you informed us in advance for the class or classes you will be unable to take, you will be entitled to get the makeup classes for all of the classes you will be missing. 

 For Group class:

If you are unable to take a scheduled class, it is your responsibility to talk to your group members if they want to reschedule a class with you because if any of the group member missed a class, we will be unable to provide a makeup class to only one student out of that group.

In any case please DO NOT hesitate to contact Falah’s  administration.

According to our written contract with the teacher: We DO NOT allow our teachers to involve in any personal matters including exchange of the personal infomation (like:phone numbers, email addresses or any other personal information) with the student.

Teachers are strictly NOT allowed to ask for any monetary help with the student/parents.

They are NOT allowed to directly teach the students of Falah .(i-e teaching a student/s outside the BOUNDARIES of FALAH  who are intoduced to them by US) even if they are not with US anymore.

Please add skype ID’s at Falah online islamic teachings and services (for Admin) and FOITS.support (for support) in your Skype contacts right away.

Please make sure to be online and available on your Skype at the time of your class.

Normally we call you at your provided phone number if you are not online but please DO NOT consider it as our responsibility.

If you do not see you tutor online at your class time, please call support and they will help you out in conducting your class.

Please let us know if our teacher is avoiding any of his/her responsibilities mentioned above.

Kindly inform to our support center without any hesitation if you get any trouble while learning online.

We wished a good co operation of yours with us.

Our fee is based on affordability. We tried to make it as  affordable as possible but if you still cannot afford our fee, please let us know and we will try our best to meet your affordability. We DO NOT want to refuse anyone just because of money issues. 

Please make sure that we want to meet your affordability NOT the bargaining.

We are offering you a Guaranteed lowest fee just to provide you a learning at an affordable cost.

We invoice you one month in advance. As our process, we have to charge you before providing you our services.

We are commited to provide you our services for the period of time you are paid for. If any of your class or classes are missed for the period of time you are paid for (because of our mistake), we will provide you a makeup class/classes or you can ask us to deduct the amount for that class/classes from your next invoice, whichever you prefer.

We will not be able to provide you a makeup or a refund for a class or classes you missed without informing us 12 hrs in advance or without talking to your group members.

We prefer to have a same tutor for you but, we will change your tutor under these conditions:

You are not satisfied with the tutor for any reason.

We found out that the tutor is NOT providing you the services according to our standards.

 If the tutor try to give you a class from any other Skype ID other than the ID assigned by FALAH.

If the tutor exchange any personal information with you that is strictly not allowed.(i-e Telephone number, address and any other personal information)

This normally happens when teacher tries to teach a student privately which is totally unethical and against the contract signed by the teacher.

If it happens, please inform us as we do this in your protection.

In any case either the tutor or the student are NOT allowed to contact each other without the permission of US (even if the tutor or student or both are not with FALAH. We do this after receiving the complaints from the parents. If you need more information on this, please contact us and we will explain you in detail as we try our best to take all the necessary steps for the betterment of our students.

Falah may record the audio/video conversation of the tutor and/or the student/parent for training purposes and to make sure that everyone is following the rules and standards set by us.